With the introduction of a separate department for all aspects of order management, we have taken an important step towards making our processes, from order receipt to delivery, even more efficient, transparent and customer-oriented.
The department has already successfully established itself and is constantly evolving in order to optimally coordinate all customer orders.
Our claim: Highest customer satisfaction
The focus is on a clear goal: smooth management of all customer orders. For this purpose, order management is based on:
> Precise planning and control of all orders
> Quick and clear coordination between the areas involved
> High flexibility to be able to react quickly to changes
> Reliable and timely deliveries of the usual high quality made by scholz
With order management, we create a central interface that offers transparency across all order phases. This not only ensures a high level of planning security, but also enables us to identify challenges at an early stage and actively manage them. The result: optimised processes, less friction and more time for the essentials: The best solutions for our customers.
In the coming months, order management will further refine its processes and intensively expand cooperation with other areas. The aim is a holistic process chain that consistently accompanies every order, from receipt to delivery.
Do you have any questions about your current assignment? Then contact us: Our team is happy to be there for you!